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  1. Program Support SANDBOX
  2. FAQ

FAQ

  • Why am I not able to login through my social media login?
  • Why am I not receiving password through reset link?
  • Why is my password not working?
  • How can I change my Canvas Password?
  • Which browser should I use to login to Canvas?
  • Which link do I use to login to Canvas?
  • How will I receive my Certificate?
  • How can I access all the course modules at the start of the course?
  • How can I download my Grades?
  • Can the course access be extended?
  • How do I download the webinar summary slides?
  • How do I download the video summary and transcripts for the module?
  • I was not able to attend the Webinar, will it impact my course completion?
  • What is the timezone used on Canvas?
  • I have queries around my course. Can I talk to someone about it?
  • How do I contact the Learning Facilitator, Program Leader?
  • I just resubmitted an assignment to provide more clarity with my write up. Will this have an impact on my Assignment mark?
  • How long do I have access to the videos and the course materials?
  • Can you help me to understand how many assignments I have completed?
  • When is the last day to submit every assignment in order to receive the certificate?
  • How do I confirm that I have completed all the modules?
  • I am unable to access my course. Why am I getting an unauthorized message?
  • Why cant I see feedback for the assignments?
  • How can I get a support to better understand a concept?
  • How many assignments do I need to complete to get the certificate?
  • Will I pass if there are missed assignments?
  • How do I access Course Videos?
  • Why can't I access course videos?
  • How can I initiate another attempt for the self-study quizzes?
  • I have not completed an assignment within the due date. Can I complete it now?
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